Santa Call NZ
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Terms

The plain-English deal between you and us. Last updated 11 November 2026.

1. Who we are

Santa Call NZ is run by Party Tools in New Zealand. “We” means Party Tools; “you” means the adult placing the order.

2. What you are buying

A short pre-made message from Santa that says the first name you give us. It is spoken in a computer-made voice. It is not a live conversation: on a phone call Santa pauses for an answer, but he cannot reply to what is said.

  • Phone call ($3.79): we ring the New Zealand number you give and play the message when the call is answered. The message is then emailed to you as an MP3.
  • Email ($1.87): we email you the message as an MP3, with a link to play it.

3. Who can order

You must be 18 or over, and the child’s parent or guardian or an adult ordering with their agreement. For a phone call, you confirm that you are allowed to have that number rung at that time.

4. Prices and payment

Prices are in New Zealand dollars and are the full amount you pay. Payment is taken by Stripe when you order. We do not see or store your card details.

5. Phone calls

  • We ring New Zealand mobiles and landlines only, between 8am and 8pm New Zealand time.
  • A call asked for “as soon as it is ready” is usually placed within a few minutes of payment. A booked call is placed at the time you choose, give or take a couple of minutes.
  • If the call is not answered we try again, up to 3 attempts in all. If none is answered, we email the message instead and the order is complete.
  • If voicemail answers, the message is left there. That counts as an answered call.
  • If you tick “record the call”, the whole call is recorded, both sides, and emailed to you. You confirm that you agree to the recording, and that the people who will be on the call are happy for it to be recorded. The recording is for your own family’s use. If the phone company does not deliver a recording, you still get Santa’s message; a missing recording is not grounds for a refund on its own, but tell us and we will look into it.

6. Refunds and your rights

You get your money back if:

  • we never place the call and never send the email; or
  • the name is said wrongly and we cannot put it right; or
  • the message is faulty and we cannot replace it.

Missing the phone when it rings is not a fault on our side, which is why the message is emailed as a back-up. If something else has gone wrong, tell us and we will be fair about it. Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

7. Fair use

The message is for your family to enjoy. Do not use the service to ring someone who has not agreed to it, to harass anyone, or to resell the recordings. We may cancel and refund an order that looks like misuse.

8. Your information

How we handle names, numbers and email addresses is set out in the privacy notice.

9. Contact

Email help@santacall.co.nz, or reply to your receipt email. These terms are governed by New Zealand law.