Santa Call NZ is run by Party Tools in New Zealand. This notice follows the New Zealand Privacy Act 2020.
What we collect
- About the child: a first name, an age range, how the name is said if you tell us, and the thing you choose for Santa to praise. Nothing else. Please do not use a surname.
- About you: your email address and, for a phone call, the phone number to ring and the time you choose.
- About the order: what you bought, when, and how the call went (answered, not answered).
- A recording of the call, only if you ask for one: the whole call, both sides, including what the child says to Santa.
- Payment: taken by Stripe. We never see or store your card details.
A phone call is recorded only when you tick “record the call” on the order form. Ticking it is your agreement to the recording, made on behalf of everyone you hand the phone to. If you leave it unticked, nothing said on the call is recorded or kept. During a call the phone company listens for a pause, so Santa knows when the answer has finished; we do not keep what was said. We do not run advertising trackers.
Counting visitors
We count how many people visit and which pages are opened, so we know what is useful. The site does this itself. It uses no cookies, stores no IP addresses and keeps no record of any one person: only totals, such as “40 visitors today” and “12 came from Facebook”. Your browser keeps today’s date on your device so you are counted once a day.
Videos and Santa’s voice on the site
Some pages show YouTube videos. A video is only a picture until you tap it. When you tap play, the video comes from YouTube (Google), who may then collect information under their own privacy policy. The Santa at the top of the page only makes sound when you tap him, and he does not listen: the site never uses your microphone.
Why we collect it
Only to make Santa’s message, deliver it by phone or email, send you the recording if you asked for it, send your receipt and help you if something goes wrong. The recording is sent to you and nobody else, and we never use it for advertising. We do not send marketing and we do not sell or pass on your details for anyone else’s use.
Who helps us deliver it
These companies handle information for us, only to do their part of the job:
- Stripe takes the payment. It receives your email address, not the child’s name.
- ElevenLabs turns Santa’s script, which includes the child’s first name, into speech.
- Twilio places the phone call. It receives the phone number, and makes the recording when you ask for one. We delete Twilio’s copy as soon as we have ours.
- Resend sends our emails. It receives your email address and the message.
- Vercel and Neon host the website and its database.
These companies are based outside New Zealand, mostly in the United States, so your information is processed overseas.
How long we keep it
- Your phone number is deleted from the order as soon as the call is finished.
- The order, the child’s first name, Santa’s message and any call recording are deleted 365 days after delivery, or sooner if you ask.
- An order that is started and never paid for is deleted after 7 days.
- Stripe keeps its own record of the payment, as the law requires of it.
About children
Orders are placed by a parent, guardian or other adult. We contact that adult, never the child, apart from the Santa call the adult has booked.
Seeing, fixing or deleting your information
You can ask to see what we hold, have it corrected, or have the whole order deleted now. Email help@santacall.co.nz or see the contact page. If you are not happy with our answer, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.