About an order
The quickest way is to reply to your receipt email. It ties your message to your order, so we can find it straight away.
Or write to help@santacall.co.nz from the address you ordered with.
What to tell us
- The call did not come, or the email did not arrive: the email address you ordered with and roughly when you paid.
- The name was said wrong: how it should sound, spelled the way you would say it. We will remake the message.
- You want a refund: just say so. See the terms for when refunds apply.
- You want your details deleted: tell us and we will remove the order, the name and the recording.
Before you write
Most questions are answered on the questions page, including what happens when a call is missed.